Frequently Asked Questions
Everything you need to know about your Motel Rocks order.
How long does shipping take?
Standard shipping typically takes 3-5 business days, while express options are available for delivery within 1-2 business days depending on your location.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in their original condition with all tags attached to be eligible for a refund.
Can I change or cancel my order after it has been placed?
Once an order is placed, it is processed quickly by our warehouse team. Please contact customer service immediately, but we cannot guarantee changes once the order has entered the shipping phase.
How do I know what size to order?
We provide a comprehensive size guide on every product page to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options such as Klarna and Afterpay to make your shopping experience seamless.
Do you offer international shipping?
Yes, Motel Rocks ships worldwide. Shipping costs and delivery times vary by country and will be calculated at checkout.